Refund policy

Return and refund policy

Start with an email

Contact info@twistoffategames.com with your order number before sending anything back. We’ll provide instructions for an approved return. Please do not send returns to the future café address.

Board games, accessories, RPG products, and non-trading-card collectibles

Unopened board games, accessories, roleplaying game (RPG) products, and non-trading-card collectibles (including blind bags, blind boxes, and the Squishmallows Squishy Pen) may be returned within 30 days of delivery, in their original condition and packaging.

For change-of-mind returns, the customer pays return shipping and original shipping charges are not refunded.

Trading card products

All trading card products, including sealed products, Secret Lair, and singles, are final sale for change-of-mind returns and cancellations. This includes changes in market value and dissatisfaction with pulls or contents randomly included by the manufacturer.

Damaged, incorrect, or misdescribed items

If your order arrives damaged, contains the wrong item, or does not match its description, contact us with your order number and photos so we can help.

Final-sale terms do not remove your applicable legal rights. For missing board game components, we can help identify the appropriate resolution, which may involve the publisher.

Cancellations

For board games and accessories, contact us before fulfillment to request a cancellation. We cannot guarantee that we can stop an order.

Trading card orders cannot be canceled for change of mind or market-price changes. Address mistakes and duplicate orders are reviewed individually.

Refund timing

Approved refunds are issued within 5 business days after we receive your return. Your bank or payment provider may require additional time to post the refund.